In or Out support
Quick answers for your closet and outfit suggestions. Email us if you still need a person.Closet and Suggestions
Why did the App classify an item incorrectly?Use a clear, well-lit photo with one garment in frame. Automated classifications and outfit suggestions can be wrong, so review the result before saving or acting on it.
Why is the weather suggestion wrong?Confirm that location access is enabled and that your device has a connection. Weather can be delayed or incomplete, so check a local forecast before dressing for hazardous conditions.
Account and Purchases
How do I restore a purchase?Open the App's settings and choose Restore Purchases while signed in to the same store account that made the purchase. If access is still missing, email support with the approximate purchase time. Do not send card details.
How do I delete my account or connected data?Email privacy@builtbyfoundry.io from the address tied to your account. We will verify the request before removing eligible connected data.
Troubleshooting
The App is stuck or crashing. What should I send?Update to the latest store version, restart the App, and try again. If the problem continues, send your device model, operating system version, App version, and the action immediately before the problem.